We have a 7 days return policy, which means you have 7 days after receiving your item to request a return/exchange or order-related queries.
Wrong Item Delivered
In case a wrong product has been delivered or the product is missing from the package, raise a replacement request within 7 days from the date of delivery at Email - at info@fassacare.com
- Order ID
- Invoice
- Images or videos to support the complaint raised
Once we receive all these details, our customer delight team will address your query within 24 - 48 hours.
Damaged Item
In case a wrong product has been delivered or the product is missing from the package, raise a replacement request within 7 days from the date of delivery at Email - at info@fassacare.com
- Order ID
- Invoice
- Images or videos to support the complaint raised
Once we receive all these details, our customer delight team will address your query within 24 - 48 hours.
Concerns related to the product.
In case a wrong product has been delivered or the product is missing from the package, raise a replacement request within 7 days from the date of delivery at Email - at info@fassacare.com
- Order ID
- Invoice
- Images or videos to support the complaint raised
Once we receive all these details, our customer delight team would like to address your issue over a call and resolve the query within 24 hours.
Order Cancellation
You can cancel an order at info@fassacare.com (10:00 AM to 6:00 PM) within 5 hours of placing your order. Please mention the reason for the cancellation An order cannot be canceled once dispatched. You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered. Once you raise a request to return a product, Please allow us time 24- 48 hours to review the request. We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. The product will be brought back to our warehouse and quality checked by the quality control team. After this process, We’ll initiate a refund and You‘ll receive a refund within 5-7 Business days.
